Terms & Conditions

1. Agreement to Terms

By accessing or using RV Help, you agree to be bound by these Terms & Conditions.

2. User Accounts

2.1 Account Creation

• We encourage users to provide accurate information to ensure the best possible experience
• We recommend using strong passwords and keeping login credentials secure
• One account per user is recommended

2.2 Service Provider Requirements

• Must maintain current licenses and insurance
• Must pass background checks when required
• Must maintain accurate availability information
• Must respond to service requests within specified timeframes

2.3 RV Owner Guidelines

• We recommend providing relevant information to help match with appropriate service providers
• We encourage users to honor scheduled appointments
• Users are welcome to provide feedback and reviews based on their experience

3. Platform Services

3.1 Service Scope

• Platform facilitates connections between RV owners and service providers
• Platform is not responsible for service quality or completion
• Platform does not guarantee service provider availability

3.2 Platform Discretion and Visibility

RV Help operates as a private directory and referral service. We reserve the right to:

• Determine which service providers appear in search results and recommendations
• Adjust the visibility, prominence, or ranking of any listing at our sole discretion
• Prioritize or deprioritize listings based on quality, performance, user feedback, compliance with our terms, or other business considerations
• Remove or limit access to listings without prior notice

No Guarantee of Visibility: Listing on RV Help does not guarantee any specific level of visibility, placement, or referrals. Service provider visibility may be adjusted at any time based on our editorial discretion and business judgment.

Editorial Control: As a private directory, we exercise editorial control over all listings and maintain the right to curate which service providers we recommend to RV owners seeking services.

3.3 Platform Usage

• Fair usage guidelines
• Cancellation policies
• Platform security measures

4. User Conduct

4.1 Data Protection and Proprietary Rights

All data, content, and information on the RV Help, Inc. platform ("Platform Data") is our proprietary property.

Users are strictly prohibited from:

• Scraping, crawling, or using automated methods to collect Platform Data
• Copying, storing, or aggregating Platform Data for any purpose
• Reverse engineering or attempting to extract our proprietary algorithms or methods
• Sharing or selling any Platform Data to third parties
• Using Platform Data for competitive analysis or to create competing services

Any unauthorized collection or use of Platform Data will result in immediate account termination and may result in legal action. Users agree to report any known or suspected unauthorized data collection activities.

4.2 Prohibited Activities

• False or misleading information
• Harassment or abuse
• Circumvention of platform fees
• Unauthorized commercial activities
• Disruptive, inappropriate, or harmful behavior that negatively impacts the platform community
• Any conduct that violates community standards or platform policies

4.3 Content Guidelines

• Review and feedback policies
• Content ownership and licenses
• Prohibited content

4.4 Review Guidelines

4.4.1 Allowed Review Content

• Honest and accurate reviews based on verified transactions only
• Reviews must be from customers who have actually hired and paid for services
• Relevant details focusing on service quality, timeliness, communication, and overall experience
• Professional and respectful language based on facts
• Constructive criticism is encouraged

4.4.2 Prohibited Review Content

• False or misleading information, rumors, or secondhand stories
• Offensive or inappropriate content including profanity, personal attacks, hate speech, or harassment
• Conflicts of interest:
  • Service providers cannot review themselves
  • No fake positive reviews or review manipulation
  • No competitor reviews
  • Reviews must be from actual customers only
• Private or personal information (phone numbers, addresses, sensitive details)

4.4.3 Review Moderation

• RVHelp.com reserves the right to remove reviews that violate these guidelines
• Reviews may be disputed by service providers, requiring additional verification
• Users can report inappropriate reviews to support@rvhelp.com

5. Liability and Disclaimers

5.1 Service Provider Liability

• Independent contractor status
• Insurance requirements
• Quality guarantees and warranties

5.2 Platform Liability

• Limitation of liability
• No warranty for service quality
• Force majeure provisions

6. Dispute Resolution

6.1 Between Users

• Dispute resolution process
• Mediation requirements
• Review and feedback disputes

6.2 With Platform

• Governing law
• Arbitration agreement
• Class action waiver

7. Termination

7.1 Account Termination Rights

RV Help reserves the right to suspend or terminate any user account (including service providers) at our sole discretion for:

• Violation of these Terms & Conditions
• Disruptive, inappropriate, or harmful behavior
• Conduct that negatively impacts the platform community
• Any behavior that violates community standards or platform policies
• Fraudulent activity or misuse of the platform
• Failure to maintain required licenses, insurance, or professional standards (for service providers)

7.2 Effect of Termination

• Immediate loss of access to platform services
• Cancellation of all pending jobs and quotes
• Forfeiture of any outstanding payments or credits
• Retention of data as required by law or for legitimate business purposes

7.3 Data Retention After Termination

• User data may be retained for legal compliance, fraud prevention, or business operations
• Personal data will be handled according to our Privacy Policy
• Users may request data deletion subject to legal and business requirements

8. Changes to Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes.

9. Contact Information

For questions about these terms, contact us at info@rvhelp.com