By accessing or using RV Help, you agree to be bound by these Terms & Conditions.
RV Help operates as a private directory and referral service. We reserve the right to:
No Guarantee of Visibility: Listing on RV Help does not guarantee any specific level of visibility, placement, or referrals. Service provider visibility may be adjusted at any time based on our editorial discretion and business judgment.
Editorial Control: As a private directory, we exercise editorial control over all listings and maintain the right to curate which service providers we recommend to RV owners seeking services.
All data, content, and information on the RV Help, Inc. platform ("Platform Data") is our proprietary property.
Users are strictly prohibited from:
Any unauthorized collection or use of Platform Data will result in immediate account termination and may result in legal action. Users agree to report any known or suspected unauthorized data collection activities.
Reviews on RV Help exist so RV owners can share what happened when they hired a service provider, and so other RV owners can make informed decisions.
RV Help publishes reviews. We do not verify or endorse them as RV Help’s own views. A review reflects the reviewer's own experience and opinion, not the position of RV Help.
RV Help does not decide who was right. When a review is disputed, we do not investigate whether the repair was performed correctly, whether the diagnosis was accurate, or whether the price was fair. Those are disputes between the RV owner and the service provider. We review only whether the review itself complies with these guidelines. A review that complies stays published even if the service provider disagrees with every word of it.
Who may leave a review. Anyone who hired a service provider — whether the job was booked through RV Help or arranged directly — may leave a review. Payment through the platform is not required, and a job that was scheduled but never completed is still reviewable.
Verified reviews come from a completed on-platform transaction — a job requested, accepted, and paid through RV Help. Verified reviews display a "Verified Job" badge and the service date, and are published automatically.
Unverified reviews come from everyone else. This includes customers who worked with a provider off-platform or before the provider joined RV Help, and customers whose engagement is documented in our records but never resulted in payment. Unverified reviews do not display a badge and our team reviews them before publishing. See §4.4.6.
Imported reviews are syndicated from third-party sources, including Google, and are labeled with their source. RV Help does not moderate, edit, remove, or accept disputes on imported reviews — they are governed by the policies of the platform where they were written, and a provider wishing to challenge one must do so there. Sections 4.4.5 through 4.4.10 do not apply to imported reviews.
Who counts as the customer. The reviewer must be the person who hired the provider, or someone authorized to act for them — a spouse, co-owner, or the person whose RV was serviced. Providers may not review themselves. A person may not review a provider if they own, work for, or are paid by a competing service business, even if they were also a genuine customer. Hiring the provider as a lead generator, broker, dealership, warranty company, or other intermediary for a third party’s job does not make you the customer for review purposes — even if you contracted or paid the provider yourself.
One review per job. A reviewer may edit or replace their own review at any time. They may not post multiple reviews for the same job.
A review must be a first-person account of the reviewer's own experience with this provider.
Reviewers are encouraged to include: what work was requested, what was done, timeliness and communication, what was charged relative to what was quoted, the condition things were left in, and whether they would hire the provider again.
Opinions, frustration, disappointment, and criticism are all permitted. A review does not have to be fair, balanced, or generous to stay published.
Requests that never became appointments. An RV owner may not leave a review where no appointment was ever scheduled and no work was performed — whether the provider ignored the request, answered slowly, or declined it. The line is the appointment, not the reply: if nothing was ever booked, there is no service experience to review.
This is not because the experience doesn't matter. It is because RV Help already measures it. Response performance on service requests is tracked and affects a provider's standing and visibility on the platform under §3.2. The provider is held to account through our systems rather than through an individual review. Reviews of this kind are removed under §4.4.5(9).
Where the appointment isn't in our records. Not every engagement that reaches an appointment is captured on the platform — a provider and customer may agree on a date by phone or text. If a reviewer describes an appointment we have no record of, we will ask them for something showing it was arranged, and give them 7 days to respond: a text, an email, a calendar invite, a confirmation message, or a specific date and time with the provider's acknowledgement. Any such artifact is sufficient and the review is treated as an appointment-based review. The standard is the same used in §4.4.5(8) — we are confirming the appointment existed, not judging what happened at it.
RV owner conduct. Reviews are written about service providers only. Where a customer misses an appointment, denies access, or cancels late, that is addressed under RV Help's cancellation and account policies, not through reviews.
RV Help does not edit the text of a review. We do not delete sentences, mask words, or publish a partial version. A review is either published as written or not published at all.
This matters because most problems with a review are confined to a single passage. Rather than take down an otherwise legitimate review over one line, we ask the reviewer to change it.
The edit request. Where a review violates §4.4.5 ground (1), (4), or (5), RV Help contacts the reviewer, quotes the specific passage, explains which guideline it falls foul of, and gives them 7 days to edit their review.
No edit request is offered for grounds (2), (3), (6), (7), (8), or (9). Hate speech, threats, and disclosure of private information cause harm while they remain visible and come down immediately. The remaining grounds concern whether the review should exist at all, which editing cannot cure.
These nine grounds are the only basis on which RV Help removes a review or a reply, or declines to publish one.
Grounds (1)–(4) are decided from the text alone. Grounds (5)–(9) require records, and §4.4.9 sets out who must produce them.
(1) Personal attacks and abusive language.
Not permitted: insults and name-calling aimed at a person rather than their work — "moron," "clown," "loser," "ass," and profanity used as an epithet for someone.
Permitted: harsh characterizations of the work, the business, or the transaction, including "incompetent," "sloppy," "unprofessional," "dishonest," "a ripoff," and "a scam." Describing a transaction as a scam is an opinion about the reviewer's own experience and stays published. Asserting that a provider has committed a crime is governed by ground (5).
Profanity not directed at any person ("the whole job was a disaster, total shitshow") is permitted and requires no edit.
(2) Hate speech, discrimination, or threats.
Content attacking or demeaning a person based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, age, veteran status, immigration status, or family status. Threats of violence, wishes of harm, and content encouraging others to harm, confront, or harass a person.
Removed immediately in full, and the account is suspended while we assess whether to terminate it. No edit request.
(3) Breach of confidentiality or disclosure of private information.
Publishing information about another person that they did not make public and that is not necessary to describe the service experience:
Reasonable detail about the business — company name, technician's first name and last initial, service area, invoice amount, service date — is permitted and is not a confidentiality breach.
Removed immediately in full. No edit request, because the information is exposed for as long as the review is up. The reviewer is told what the problem was and may post a fresh review without it.
This ground applies with equal force to service provider replies. A provider who publishes a customer's personal information has committed a more serious violation than a review that merely criticizes them.
(4) Content unrelated to the service experience.
Political, religious, or social commentary; commentary on the provider's personal life, family, or beliefs unconnected to the work; complaints about RV Help itself; advertising, solicitation, or links to other businesses; content about a different provider.
Edit request.
(5) Third-party allegations, and unsupported assertions of crime or credential status.
A reviewer may describe anything that happened to them, in as much detail as they want, including specific conduct: "he took my $500 deposit and never came back" stays published.
Not permitted:
For the second category, RV Help will first contact the reviewer and give them 7 days to supply support. A public registry screenshot, a court record, an insurance denial, or a written communication is sufficient, and the review stays as written. If nothing is supplied, an edit request follows for the same passage.
Third-party allegations go straight to an edit request; no documentation will cure them. In every case under this ground the reviewer keeps their review — we are asking them to describe what happened to them rather than what they believe happened to others, or to support a claim about legal status with documentation. We are not removing negative reviews; we are declining to publish assertions the reviewer cannot support, and only removing a review where the reviewer chooses not to resolve it.
(6) Manipulation, incentives, and coercion.
The following corrupt the review itself, and the review is removed:
The following are attempts to suppress or change a review. The review stays published, and the provider is subject to enforcement action under §7 — a written warning, suspension, or termination, depending on severity and whether it has happened before:
Some of this conduct is not only a breach of these guidelines. Federal law prohibits using unfounded legal threats, intimidation, or knowingly false public accusations to get a consumer review removed. Where we see it, we act on it.
Refunds and resolutions. Nothing here prevents a provider and customer from resolving a complaint, and a customer who is satisfied by a refund, a re-do, or an apology is free to update or delete their review at any time — see §4.4.10. RV Help will act on a reviewer's request to remove their own review immediately and without asking why.
What a provider may not do is ask RV Help to remove a review because a refund was issued. A refund resolves a payment dispute; the decision to withdraw a review belongs to the person who wrote it. If a refund satisfied the customer, the customer can remove the review themselves, and we will help them do it. Requests from providers supported only by proof of refund are denied under §4.4.7.
(7) Retaliation against RV Help enforcement.
A review is removed under this ground when all three are true: RV Help sent the reviewer an enforcement notice; that notice predates the review; and the review's subject is that enforcement or the conduct that triggered it rather than a service experience. A review that describes a genuine service experience is not removed under this ground, whatever else the reviewer may be aggrieved about.
This ground rests on our own records. A provider cannot invoke it merely because they reported the customer, or because they believe the customer is angry about something else.
A review removed under this ground is removed in full. No edit request is offered.
(8) No service relationship.
Available only where RV Help holds no record of any engagement between the parties. Where our records show a completed transaction, an accepted service request, or a scheduled appointment, the question is already answered and the ground cannot be invoked — regardless of whether the review is verified or unverified.
Where we hold no record, and a provider submits a written attestation through the removal request form that no working relationship existed, RV Help contacts the reviewer and gives them 7 days from the date the notice is sent to produce any artifact of contact: an invoice, receipt, text, email, photo, or a specific date and location.
Any artifact is sufficient and the review stays. Only silence, or a response containing no artifact, results in removal. We do not weigh whether the artifact is convincing.
(9) Ineligible reviewer, ineligible subject, or duplicate.
A review that meets any of these is removed in full. No edit request is offered, because editing cannot cure a review that should not exist. Decided from our account and transaction records. No provider request is needed and no reply is expected first.
On the last item, where our records show no appointment but the review describes one, we ask the reviewer for evidence it was arranged before removing anything (§4.4.3). Absence of a record is not itself proof there was no appointment.
Where more than one ground applies, the more serious governs. Ground (2) or (3) means immediate removal even if the rest of the review would only have drawn an edit request.
Unverified reviews are moderated by a member of the RV Help team before publishing. We review the queue each business day.
The default is to publish. A review is approved unless one of the nine grounds in §4.4.5 applies. Moderators do not assess whether a review is fair, accurate, well-written, or deserved — only whether it breaches a stated ground. A review the moderator personally finds harsh, one-sided, or unpersuasive is published.
Where a ground applies, the outcome is the same as for a published review: an edit request for grounds (1), (4), and (5), and removal for the rest. A review held for an edit request is published as soon as the reviewer resolves it.
We tell the reviewer either way. Where a review is not published, we notify the reviewer, name the ground, quote the passage at issue where there is one, and explain how to edit. Where a review is published following an edit, we confirm it.
Verified reviews are published automatically and are not screened in advance. They are subject to the same grounds once live.
This list is binding on RV Help. A removal request resting only on the following will be denied, and a review in the moderation queue will not be rejected on these grounds.
Every service provider may publicly reply to every review on their profile. A public reply is the standard remedy for a disputed review.
Providers must post a reply before requesting removal under grounds (1), (4), (5), or (7). No reply is required first for grounds (2), (3), (6), (8), or (9).
A well-written reply is generally more effective than removal. Prospective customers read replies, and a calm, specific, factual response to a harsh review tends to reflect better on a provider than the review reflects badly.
Grounds (1), (4), and (5) do not result in removal in the first instance. Where we agree the ground applies, we ask the reviewer to edit the passage, and the review stays published if they do. Removal follows only if they don't.
Live reviews stay published during a dispute. Filing a removal request does not hide, pause, or unpublish a review that is already live, and neither does an open edit request. A live review comes down only when a decision is made. The sole exception is an allegation of ground (2) or (3) — hate speech, threats, or private information — where the review is removed on receipt and the decision made within one business day.
This does not apply to unverified reviews still in the moderation queue, which are not yet public.
We do not remove reviews on request from either party for any reason not listed in §4.4.5.
Reporting. Anyone may report a review or reply to support@rvhelp.com. Reports alleging hate speech, threats, or disclosure of private information are actioned within one business day.
Your own review. A reviewer may edit or delete their own review at any time, for any reason or none, including after a refund or other resolution. RV Help will action a reviewer's own removal request without asking why. A provider may not make a refund, service, or anything else conditional on that decision (§4.4.5(6)). Where a review is edited, any reply remains attached and may be updated, and a new 30-day removal window opens.
Account status. Reviews remain published if a provider leaves the platform or is terminated, unless the review itself violates §4.4.5. Reviews from accounts later found to be fraudulent are removed under ground (9).
RV Help reserves the right to suspend or terminate any user account (including service providers) at our sole discretion for:
We reserve the right to modify these terms at any time. Users will be notified of significant changes.
For questions about these terms, contact us at info@rvhelp.com