Travels within ~ 35 miles of Pleasant Hill, IA

About

Safe Journey RV, LLC is owned & operated by Keith & Karen Cupp.  Keith is a certified RV technician & Karen, a registered RV technician. With his  knowledge and expertise in recreational vehicles (RVs), Keith is the go-to professional for your RV maintenance and repair needs.  As a certified RV technician, Keith has undergone rigorous training and acquired the necessary certifications to excel in his field. He possesses an understanding of the systems and components that make up an RV, allowing him to diagnose and troubleshoot issues. Keith's experience spans across various aspects of RV maintenance. Whether it's electrical systems, plumbing, HVAC, & appliances, Keith has the know-how to handle it all. What sets Keith apart is not only his technical expertise but also his dedication to customer satisfaction. He takes the time to listen to your concerns, thoroughly assesses your RV, and provides honest recommendations and solutions tailored to your specific needs. Keith's attention to detail and commitment to quality workmanship ensure that your RV is in safe hands. Whether you're a seasoned RV owner or a newcomer to the world of recreational vehicles, Keith's professionalism and friendly demeanor make him approachable and easy to work with. You can trust him to efficiently handle repairs, conduct routine maintenance, and provide valuable advice to keep your RV in optimal condition. With Keith by your side, you can rest assured that your RV will receive the highest level of care, allowing you to embark on memorable journeys with confidence.

Karen's roll is not to be overlooked. Not only is she Keith's partner but she is your go-to for RV tank cleaning.  Odors? Clogs? Sensor issues?  When she is not cleaning tanks or being Keith's assistant she enjoys educating owners about their RV.

Service Areas

Serving Pleasant Hill, IA area

Primary
Travels up to 35 miles from Pleasant Hill, IA

Operating Hours

Currently Open
Sunday
Closed
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
WednesdayToday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
Closed

Certifications

Verified Certifications

Lippert Technical Institute
Dometic Advanced Training Academy
RV Tank Cleaning

Customer Reviews

7 RV Help reviews
5.0
5.0
Overall Rating · 7 reviews

Submitted by michael H. on 1/29/2025

5.0

Furnace Issue

My furnace motor went out. I called Family First and Karen replied back within a few minutes. Keith was out the next day. Figured out the issue, ordered parts, and got me back up and running as fast as possible. 10/10. Will recommend.

Detailed Ratings

Service

5.0

Responsiveness

5.0

Expertise

5.0

Results

5.0

Communication

5.0

Submitted by Jenna &. on 6/1/2024

5.0

Excellent Experience

Karen & Keith were genuine, personable and provided excellent communication. They made sure to do a thorough job and we enjoyed meeting them. Would absolutely call on their services again.

Detailed Ratings

Service

5.0

Responsiveness

5.0

Expertise

5.0

Results

5.0

Communication

5.0

Submitted by Don U. on 5/27/2024

5.0

Tank cleaning

They were very thorough and complete with their work. They also went back and cleaned a second time on our gray tank. Very helpful for our up keep for the future. They will spend the time to get it clean for you. Satisfied with the job and price.

Detailed Ratings

Service

5.0

Responsiveness

5.0

Expertise

5.0

Results

5.0

Communication

5.0

Submitted by John M. on 2/4/2024

5.0

Very Happy Camper

While at Camp Margaritaville in Auburndale Fla I called Safe to get my AC units and slides and a few other things fixed and they came right out and got us fixed up. Very happy. Thanks,John and Tonya

Detailed Ratings

Service

5.0

Responsiveness

5.0

Expertise

5.0

Results

5.0

Communication

5.0

Submitted by Jack A. on 1/28/2024

5.0

Like having a close friend in the RV business!

While traveling in Florda, our bedroom a/c stopped blowing cold air. Keith and Karen both came directly to our RV site for a full diagnosis. It was like having good friends over who just so happen to know everything about RVs and insurance claims. In my case, the a/c is toast and needs to go through our extended warranty. Keith and Karen knew exactly what information, pictures, and diagnostics would be needed in order to file a proper claim. They realy made a tough situation easier. I highly recommend Keith and Karen next time you're in need of knowledgeable, honest help with your RV issues.

Detailed Ratings

Service

5.0

Responsiveness

5.0

Expertise

5.0

Results

5.0

Communication

5.0

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