Jeremy S.

Provider Response

We take every customer interaction seriously, and this review does not reflect the facts of what occurred. The claims made here are inaccurate, incomplete, and misrepresent both the agreed pricing and the work requested. This unit had thousands of dollars in documented damages, and the assessment you requested involved a full inspection, detailed documentation, and an insurance‑ready estimate, which is not a normal repair request. You expanded the scope multiple times, requested additional tasks, and then declined to move forward after all materials had already been prepared. The few hundred dollars that you were billed covered the assessment and documentation you received — work that is normally absorbed into a repair contract but becomes unrecoverable when a customer chooses not to proceed, which you did. You were offered a complete breakdown of the bill, along with copies of all documentation and communication. Instead of responding or requesting clarification, you chose to post reviews without engaging in any follow‑up. At no point did we threaten a mechanic’s lien; that claim is simply false. This is precisely why a processing charge exists: when discounted estimate preparation is requested and the job is abandoned, the invested time, documentation, and preparation cannot be absorbed. Our pricing was communicated clearly, and we maintain full records of every call, email, estimate, and adjustment. We are glad to provide this documentation to any customer or insurer upon request. We stand behind our processes, our transparency, and our documentation. While we regret that this interaction ended the way it did, we cannot allow false or misleading statements to go unaddressed.