RV Help Expands Concierge Service to Simplify RV Repair Coordination

RV Help, the platform connecting RV owners with qualified RV service professionals, today announced the expansion of its Concierge Service, giving RV owners another way to get help when repairs threaten to interrupt their travels.

For RV travelers, finding the right person to handle a repair can become a job of its own. A service issue may arise while an owner is packing up a campsite, preparing to travel to their next destination or already managing a disrupted trip. Instead of spending that time calling through lists of service centers and nearby technicians to determine who is available and qualified to help, RV Help Concierge handles that process for them.

Through Concierge, RV owners have a direct point of contact with the RV Help team, who assists with scoping the issue that needs repair, finding an eligible service provider, scheduling service and coordinating the repair process. The result is more than convenience: owners have the peace of mind of knowing someone is actively helping move their repair forward while they focus on the rest of their trip.

"RV owners shouldn't have to become their own service coordinator the moment something goes wrong," said Garrett Weber-Gale, Chief Operating Officer of RV Help. "Concierge gives them a person to work with and a team behind the scenes helping find the right provider for the job. Our goal is to take that burden off the owner and give them confidence that someone is helping move the process forward."

RV Help has long provided this level of hands-on support as a benefit for Pro members, including manually coordinating urgent service needs with providers in its network. The expanded Concierge Service builds on that existing model by using RV Help's proprietary, technology-driven dispatch, already used to dispatch warranty repair work, to automatically route service requests to qualified providers in the surrounding area. This allows RV Help to make the same type of coordinated support available to more RV owners while helping nearby service professionals receive relevant opportunities more efficiently.

The expansion complements RV Help's existing marketplace, where RV owners can continue to browse service providers and connect with mobile service providers directly at no charge.

Concierge is an optional service for customers who would prefer additional hands-on assistance managing the process.

When RV Help coordinates an eligible Concierge repair through a participating RV Help provider, the completed work can also be backed by RV Help's 90-Day Nationwide Workmanship Guarantee, so no matter where the RV owner travels after their repair, they are covered by this extended nationwide guarantee.

How RV Help Concierge Works

RV owners submit information about the service they need. The RV Help team then works to identify an eligible provider and assist with scheduling and coordination. Customers who prefer to manage the process themselves can continue using the RV Help marketplace to browse and connect with providers directly at no cost.

Concierge is available for a $50 per-use fee, paid only when the Concierge team successfully schedules a certified technician. The service includes repair coordination, a no-show guarantee and phone triage with a certified RV technician.

The expanded Concierge Service is currently being tested in limited quantities and may not be available in every area or at all times during this phase. RV Help plans to make it available to all RV owners nationwide soon.

For more information about RV Help and Concierge Service, visit rvhelp.com.

About RV Help

RV Help connects RV owners with RV service professionals, helping make it easier to find qualified repair and inspection services wherever the road leads. Through its growing provider network, service marketplace and Nationwide Workmanship Guarantee, RV Help is working to create a more connected and dependable RV service experience for owners and service professionals alike.