What’s New on RV Help: 4 Features You Should Know About

We launched RV Help six months ago at the Tampa RV Show with a singular goal: to help RVers when they encounter a problem on the road.

Since we went live, we’ve had over 100,000 RV owners use our website or our new app (available for iPhone and Android — download it here if you haven’t already). We also have over 1,000 certified RV pros on our platform with thousands of reviews.

We’ve been working hard on several updates that could be useful for your next trip. Some of these features are free, while others are included with our RV Help Pro membership.

Okay, let’s get into it!

Feature #1: Remote Virtual Diagnostic Video Calls with Certified Techs

(Available with RV Help Pro)

Sometimes things break, and you’re sitting at a remote campsite. You might have the skills to fix it, but just need someone to point you in the right direction.

That’s why we created Virtual Diagnostic Video Calls with certified RV techs.

We have a team of ten certified techs who can walk you through a diagnostic process remotely. You can walk around your rig, show them the problem using your phone, and they’ll help you troubleshoot  the problem remotely.

If it ends up being a basic fix, you might avoid a costly service visit—over 30% of issues can be resolved this way.

If you're an RV Help Pro member, you can log in to your dashboard and select the Book Virtual Diagnostic call (see image below). Virtual Diagnostic calls are available to Standard RV Help Pro members for $99 each, and Premium RV Help Pro members get three of these calls per year included with their membership.

Before setting up your diagnostic call, we will capture some of the problems you’re experiencing and pass that along to the technician for review so they are prepared going into the call. Below you can see an example of the virtual diagnostic form.

Feature #2: Ability to Save Techs for Later

(Free feature)

One of the most common complaints we’ve heard from RV owners is that they find a great mobile tech… and then forget who it was next time they need help.

Now, you can click the heart icon next to any provider to save them as a favorite.

You’ll then be able to view your list of saved techs anytime from your account.

Feature #3: Filters to See Who Offers Discounts & Free Troubleshooting Calls

(Available with RV Help Pro)

We recently launched our “Pro Filters”, an easy way to view technicians who offer discounts to RV Help Members. If you are a Pro Member, you can use the filter on the left side of your screen to see providers who offer a discount. Technicians who have opted in to offer a discount will provide it in one of two ways: either a 10% discount on their hourly rate or a 25% discount on their service call fee.

You’ll also see providers who offer free troubleshooting calls. This is another Pro Filter, where you can view nearby techs who are willing to jump on a free 10-minute phone call to help you walk through your problem and see if there's an easy solution (versus them having to come out and it ends up being a fuse or switch, etc.).

These basic troubleshooting calls are something that many techs already offer, but within RV Help, the technicians have enabled these features so that RV owners are aware of them. This can be a simple way for RV owners to get help without incurring a service fee.

Feature #4: Emergency Dispatch for Urgent Repairs

(Available with RV Help Pro)

One time, while pulling into a campground in Amarillo, my slide-out got stuck halfway out and we had no way of getting it back in. We couldn’t drive anywhere because of the awkward position of the slide, and we needed to find someone quickly to help us.

That’s why we launched the Emergency Dispatch feature within RV Help Pro.

Here’s how it works:

1. Enter your urgent issue in the RV Help dashboard.

2. We broadcast your request to certified techs within a 100-mile radius.

3. Someone from the RV Help team follows up to make sure you get connected.

If you have an urgent issue, such as a slideout stuck, critical electrical system failure, AC quit working in Texas heat, or something else where you need immediate tech assistance, you can use our Broadcast Emergency feature.

Looking Ahead

As RVers ourselves, we have lots of ideas for how to make RV service better. But we also want to hear from you.

If there’s a feature you’d love to see on RV Help, reach out and let us know.

We’re actively working to improve the platform, and your feedback helps shape what we build next.

If you haven’t already explored the app or tried RV Help Pro, now’s a great time to log in and see what’s new.