We’re RV Help, a tech startup making RV maintenance and inspections easier than ever. We’re building a marketplace that connects RV owners with skilled technicians and inspectors who can help them right at their campsite or provide pre-purchase inspections.
About the Role
We’re looking for a customer-focused representative who’s great at helping people solve problems. You’ll be the friendly voice of our platform, supporting RV owners and service providers in having a seamless experience. This role starts as a contractor at 20 hours per week, with room to grow.
What You’ll Do
High Priority: Support & Engagement
Service Providers → respond to technical/account-related inquiries, troubleshoot, and ensure providers can confidently use the platform.
Team Inbox → manage incoming requests across channels, assign/escalate to the right team members, and track resolution.
RV Owners → address questions and troubleshooting needs, making sure owner issues are prioritized and escalated when necessary.
Pro Members → support indirectly by identifying and flagging high-value tasks, escalating to the Director of Customer Success, and assisting with retention efforts where needed.
Day-to-Day Customer Support
Create and update macros for common issues and troubleshooting.
Tag and document tickets (bugs, feature requests, reviews, moderation) and customer interactions.
Support campaigns that drive Pro Member Success and Service Provider Success (buy-in, retention, education).
Provide customer service through our ticketing system and phone calls.
Guide service providers through profile setup and optimization.
Help RV owners connect with the right technicians and inspectors.
Maintain clear communication with all users and escalate issues when needed.
Share insights with the team about user needs and potential platform improvements.
Perform other duties as assigned in support of customer success initiatives
Hours and Location
Start at 20 hours per week with potential to grow to 30+.
100% remote — work from anywhere!
Target Start Date: September 1.
You’ll Be a Great Fit If You
Have exceptional customer service skills, are patient and empathetic, and enjoy helping people.
Have excellent written and verbal communication skills.
Are tech-savvy and quick to learn new software.
Can work independently while maintaining high standards.
Are organized and good at managing multiple conversations.
(Nice to have) Experience using ticketing systems.
(Nice to have) Knowledge of the RV industry.
What We Offer
$25/hour contractor rate.
Flexible, remote work environment.
Opportunity to grow with an exciting startup.
Be part of building something valuable for the RV community.
Supportive, collaborative team culture.
To Apply
Please send a brief email with the subject "Customer Success Job at RV Help" to careers@rvhelp.com
Email Format
Please answer the following questions in your email along with attaching a resume.
Why are you a good fit for this role?
Please summarize your work experience, personality, and why you'd be a good fit for this role using no more than 4 sentences.
What is your experience in the RV industry?
Bonus Points - Video Intro
Shoot a super quick video of yourself using a tool like loom.com and teach me how to do absolutely anything. Log in and out of Google. Search for a restaurant on ChatGPT. I just want to see you do your thing.
Example